Shipping Terms and Information

DELIVERY REGIONS

The purchased items can be shipped to Germany and the following EU countries:

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

 

Depending on the parcel size, shipping will be issued via DPD, UPS, DHL or a freight forwarder . For logistical reasons, in some cases it may be necessary to send individual items from one order in separate shipments. This is done to optimize the transit times, tracking the individual shipments is of course possible at any time.

The individual shipping costs can be found under "Shipping costs".

The delivery times are listed under "Delivery times".

If you would like shipping to another country, please send us an email (support@turtlback.com) before placing an order. Please inform us bout the item/the quantity you would like to order and the delivery address. We will check if we can ship to your desired location.

SHIPPING

Shipping to: Germany

Within Germany, shipping is free from an order value of €14. The shipping costs under an order value of €14 are €2.90.

Shipping to above mentioned EU countries

Within the above-mentioned EU countries, shipping is free from an order value of €24. The shipping costs below an order value of €24 are €3.90.

DELIVERY TIMES

  • When shipping through TURTLBACK, the processing time is usually 1 working day after receipt of your order and approval of payment. Your purchase will be delivered to you within
    • 3-5 working days after dispatching for deliveries to Germany
    • 3-7 working days after dispatching for deliveries to the listed above EU countries
  • When shipping through our logistics partners, the processing time is usually 1-3 working days after receipt of your order and approval of payment. Your purchase will be delivered to you within
    • 8-15 working days after dispatching for deliveries to Germany and the above-mentioned EU countries.

The individual processing and shipping times can be found in the product description.

E.g:

INFORMATION ON DELIVERY DATE CALCULATION

In the case of advance payment, the period for delivery begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract, and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

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If you have any questions or would like individual support, please contact us at any time. We will be more than happy to assist you:

  • Email: support@turtlback.com
  • Online: contact
  • Tel.: +49 (1525) 1838 425 / (Monday - Friday from 09:00 a.m. to 04:00 p.m.)