Cleaning and Care

The outer layer of your travel companions has a water-repellent TPU coating. This makes it water-repellent and wear-resistant. To keep it that way for as long as possible, you should make sure not to damage or even destroy the TPU coating when cleaning it.

We therefore recommend that you observe the following tips and information on care.

 

Please do not use aggressive cleaning agents!

Aggresive cleaning agents like petrol, alcohol, etc. attack the surface of the 3D cover and destroy the water-repellent TPU coating. Even impregnated cleaning cloths can contain substances that damage the surface of your bags and backpacks!

Please do not use scouring pads or brushes!

Just like aggressive cleaning agents, hard sponges or brushes can attack, damage or even destroy the applied water-repellent coating. For this reason, you should refrain from using them.

Warm water and some washing-up liquid is enough

The best way to clean your bags and backpacks is with a soft cloth (made of cotton or microfiber) with warm water and a little washing-up liquid. Then let them dry well, but not in direct sunlight and/or the oven or microwave!

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If you experience any difficulties or feel that something is not working properly, please contact us at any time. We will be more than happy to assist you:

  • Email: support@turtlback.com
  • Online: contact
  • Tel.: +49 (1525) 1838 425 / (Monday - Friday from 09:00 a.m. to 04:00 p.m.)